Frequently Asked Questions

We're Happy to Answer

Here are some of our customers most frequent asked questions about our service. If we don't answer your question(s), please call us at 312.786.2288 or use our contact us form. Use the quick reference guide or scroll through the questions below.


Service FAQ's

What is Comet’s service hours?

Customers can submit orders through our online order entry 24 hours a day, 7 days a week, 365 days a year. We always have a live person to talk to if you have any questions or concerns regarding a delivery. Questions for our administrative staff we are available Monday - Friday from 8:00 a.m. until 5:00 p.m. (CST).

What types of same day service do you offer?

Comet offers you 4 levels of service based on your needs:

  1. Streak 1-2 Hour or Less
  2. Priority 2-3 Hour or Less
  3. Standard 4-6 Hour or Less

What is Comet’s service area?

We service the following locations:

  1. Chicago Metropolitan Area: Downtown Chicago and suburbs, including Michigan, Wisconsin, Indiana, and Iowa.
  2. Nationwide Freight Services: We are proud to be an agent with Airways Freight Corporation. Our partnership allows us to offer our customers a national presence. Services include national and international delivery services to or from any city in the country. Rates are provided upon request.

Why use Same Day Service instead of Overnight Delivery?

Depending on your delivery needs, Same Day Delivery can be less expensive than traditional overnight services. Unlike overnight our delivery services are customizable with on demand communication for those last-minute changes. Distance and deadlines can determine the rates.

What is the cut-off time for same day service?

Our delivery service is available 24/7/365. Rates may vary due to the time the order is placed. View the rate schedule here.

Do you offer courier service on the weekends?

Yes. Comet offers car service for Saturdays, Sundays and Holidays. View the rate schedule here.

What type of vehicles do you offer?

We provide various types of vehicles depending on the size, weight and distance of the delivery. We offer bike messengers for the Chicago Loop Area, Cars, Wagons / SUV’s, Mini Vans, Cargo Vans and Trucks. Learn more about the size and weight limits for all vehicles here.

What other services do you offer?

In addition to our same day courier services we offer other custom services such as Scheduled Deliveries, Distribution and Routing, Nationwide delivery and Freight Forwarding, and Recycling Services. Please call us with any questions (312) 786.2288.

Account FAQ's

Do I need an account to schedule an order?

No. You can schedule an order by calling one of our customer service representatives at (312) 786-2288.  Credit card payment required.

What is the benefit’s for creating an account?

There are many benefits to creating an account.

  1. Receive the full benefits to our online order entry: - Our client portal is available 24 hours and day.  Quote and enter orders, print delivery labels, track your product through each stage of the delivery, obtain digital signature information, and run extensive cost and delivery analysis.  Address Book: As you enter your most common delivery locations, the system will automatically save them into your address for simple and easy future.
  2. Billing: We invoice on a weekly basis but can invoice on a monthly billing schedule if preferred.
  3. Paperless Statements: You can choose view and pay invoices directly in your client portal.  Invoices are paperless and can also be delivered via email.

Can I pay my invoice(s) with a Credit Card?

Yes! Comet Messenger accepts payment via most merchant services. All transactions are safe and secured through our PayPal payment gateway. Contact us at (312) 226.9234 to learn more.

I have an account, does this mean i'm registered for online order entry?

No. If you have always called to schedule a delivery in the past, an online order account has not automatically been set up for you, you will need to set up one by clicking here.

Rates FAQ's

How do you calculate delivery rates?

Delivery rates are determined by a combination of a factors. We consider the distance of the delivery, when delivery needs to be delivered by, type of vehicle necessary for the delivery, and the personnel needed to make the delivery. You can view our Chicago based rate sheets by clicking either: Chicago Rates or Suburban Rates.

How can I save money on my deliveries?

A couple of ways.

  1. Have your package ready for pick-up by 11:00 am and the package will be delivered by 5pm that day.
  2. Use a bike messenger. Service provided for the Chicago Loop area only.

Is my package/delivery insured?

Yes. All shipments are automatically bonded and insured for $50.00 Additional insurance is available at a cost of $2.50 per $100 of value. Note: Customers must request additional insurance at the time the order is placed.

Placing Orders FAQ's

How can I schedule a delivery?

There are a few ways to schedule a delivery.

  1. If you have recurring needs, you can create an account with us and use our online order entry system. Create your account by clicking here.
  2. You can also place delivery orders by using a credit card by clicking here.
  3. You can also call (312) 786.2288 to talk to a team member and they can place one for you.

Can I place an order with a credit card?

Yes, Comet Messenger accepts payment via most merchant services.  All transactions are safe and secured through our PayPal payment gateway.

How can I track a delivery?

You can track your order online by clicking here and entering your order tracking ID and the delivery specific key which is include with your deliver confirmation. Customers utilizing our client portal can track packages by logging into their account.

What packaging is required?

Parcels should be fully packaged to avoid damage to goods in transit. The shipper remains responsible for ensuring the packaging and labeling is adequate for shipping. The driver will use his own discretion as to whether the parcel is adequately packaged and is at liberty to refuse collection should he feel it is not packaged sufficiently and could be damaged in transit.

What if I can't stay in all day?

We can either collect from a work address or goods can be left in a safe place. If you choose to leave the goods, please advise us in advance by stating in the special instructions as to where the parcel will be left. Alternatively leave a note for the driver with these instructions giving authorization for the driver to uplift in your absence. Please be aware that customers do this at their own risk.

Can I cancel an order that was placed incorrectly?

Yes. As long as the order has not been assigned to a courier. Customers have the ability to change or cancel an order within their customer portal. Once the order is assigned the order can not be changed or cancelled without contacting one of our customer service representatives.


Customer Service

We Created this Section to Help You Out

Contact Us

Administrative Hours:

Monday - Friday
8:00 am - 5:00 pm (CST)

Courier Dispatch Hours

24 / 7 / 365

Report Service Issues:

For any service issues such as, Billing Issues, Service Issues or just to Leave Feedback

» Service Form


Interested in joining our team? Send us an email.

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Your Account

New Account Management:

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Frequently Asked:

Here are some of the most frequent asked questions about Comet's service.

» View FAQ's