COMET MESSENGER

Account Services

COMET MESSENGER

Frequently Asked Questions

We're Happy to Answer

Here are some of our customers most frequent asked questions about our service. If we don't answer your question(s), please call us at 312.786.2288 or use our contact us form. Use the quick reference guide or scroll through the questions below.

Comet Delivery Details

Same Day Delivery

Types of Same Day Service

Streak

1 Hour or Less From Order to Delivery

Loop Deliveries:

Bike Service:
Delivery made within 45 minutes from the time the order was placed for all envelopes.

Car Service:
Any deliveries requiring a car, delivery time is within 1.5 hours from the time the order was placed.

Suburb Deliveries:

Distance:
(0 to 20 Miles)

Approx. Delivery Time:
within 1.5 hours from call-in time

Distance:
(21 to 35 Miles)

Approx. Delivery Time:
within 2.5 hours from call-in time

Distance:
(36 to 50 Miles)

Approx. Delivery Time:
within 3.5 hours from call-in time

Priority

2 Hour or Less From Order to Delivery

Loop Deliveries:

Bike Service:
Delivery made within 1.5 hour from the time the order was placed for all envelopes.

Car Service:
Any deliveries requiring a car, delivery time is within 2.5 hours from the time the order was placed.

Suburb Deliveries:

Distance:
(0 to 20 Miles)

Approx. Delivery Time:
within 2.5 hours from call-in time

Distance:
(21 to 35 Miles)

Approx. Delivery Time:
within 3 hours from call-in time

Distance:
(36 to 50 Miles)

Approx. Delivery Time:
within 4 hours from call-in time

Emergency

4 Hour or Less From Order to Delivery

Loop Deliveries:

Bike / Car Service:
Delivery made within 4 hours from the time the order was placed for all envelopes.

Suburb Deliveries:

Distance:
(0 to 20 Miles)

Approx. Delivery Time:
within 4 hours from call-in time

Distance:
(21 to 35 Miles)

Approx. Delivery Time:
within 4.5 hours from call-in time

Distance:
(36 to 50 Miles)

Approx. Delivery Time:
within 5 hours from call-in time

Budget

Same Day Service by 5:00 pm. (Order Placed by 11:00am)

Loop and Suburb Deliveries:

Bike / Car Service:
Orders called in and ready for pick-up before 11:00 AM

Distance:
(Less than 40 Miles)

Approx. Delivery Time:
Picked up and delivered by the end of the workday. Usually by 6:00 PM.

Same Day Service Area

All Areas

We service the following areas providing vehicle based on size, weight and time needed for delivery.

Weight Limit:
Any weight

Size Limit:
Any size

Hours:
24 / 7 / 365

Chicago Loop

Bike Messengers are a very effective in urban areas for lightweight packages. Save time and money without the carbon footprint.

Weight Limit:
10 lbs.

Size Limit:
Package must fit in messenger bag

Hours:
8:00 am - 5:00 pm (CST) Weekdays

Rates

Rate Schedule:

Weekdays (Monday - Friday)

Note: Any delivery placed after 5:00 pm, within the Downtown Loop area, will require car service.

Times:

7:00 am- 8:00 am

8:00 am- 4:30 pm

4:30 pm- 6:00 pm

6:00 pm- 8:00 pm

8:00 pm- 7:00 am

7:00 am - 4:00 pm

Rates:

1.5 (x)

Regular Rates

1.5 (x)

1.5 (x)

2 (x)

1.5 (x)

Description:

1.5 Times Regular Priority Rate + Car Rate Applies

Regular Rates

1.5 Times Regular Priority Rate

1.5 Times Regular Priority Rate + Car Rate Applies*

2 Times Regular Priority Rate

1.5 Times Regular Priority Rate

Saturday

Times:

4:00 pm - 12:00 am

Rates:

2 (x)

Description:

2 Times Regular Priority Rate

Sundays & Holidays

Times:

12:00 am Sunday - 7:00 am Monday

Rates:

2 (x)

Description:

2 Times Regular Priority Rate

Chicago City Rates

Rates & Miles Calculated from State & Madison Streets in Chicago

Zone

1*

2*

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

Blocks

8

16

24

32

40

48

56

64

72

80

88

96

104

112

120

128

136

144

Budget

$8.10

$8.60

$20.00

$20.35

$20.70

$21.05

$21.40

$21.75

$22.10

$22.45

$22.80

$23.15

$23.50

$23.85

$24.20

$24.55

$24.90

$25.25

Emergency

$8.60

$8.85

$22.50

$23.05

$23.60

$24.15

$24.70

$25.25

$25.80

$26.35

$26.90

$27.45

$28.00

$28.55

$29.10

$29.65

$30.20

$30.75

Priority

$9.10

$9.95

$25.00

$25.91

$26.82

$27.73

$28.64

$29.55

$30.46

$31.37

$32.28

$33.19

$34.10

$35.01

$35.92

$36.83

$37.74

$38.65

Streak

$17.50

$17.50

$37.50

$38.87

$40.23

$41.60

$42.96

$44.33

$45.69

$47.06

$48.42

$49.79

$51.15

$52.52

$53.88

$55.25

$56.61

$57.98

* Zone 1 and 2 are listed as bike messenger rates. If a car is required the rates are the same as Zone 3.

Van and Wagon Rates:

* hour minimum

Vehicle Type:

Station Wagon

Van(s)

Helpers

Weight:

81 to 350 lbs

351 to 1200 lbs.
1201 to 1600 lbs.
1601 to 2500 lbs.

(if needed)

Rate:

$45.95 per hour*

$57.25 per hour*
$64.50 per hour*
$107.75 per hour*

$33.00 per hour*

Additional Rates:

Round Trip Deliveries

Under 40 Miles :
Use Double Rate

Up to 10 lbs.:
No Additional charge for deliveries in Zones 1 - 3

Additional Stops

$2.00 per stop (in the same building)

Waiting Time

$25.50 per hour

Package Weight:

Zones: 1-3

Weight:

0 - 10 lbs.

10 lbs. +

0 - 50 lbs.

Cost:

No Additional Cost

$.10 per lb.

No Additional Cost

Details:

Up to 10 lbs.:
No Additional charge for deliveries in Zones 1 - 3.

Weight over 10 lbs.:
An additional charge of $.10 per lb. will be assessed.

50 lb. allowance for Zones 4 - 18

Zones: 4-18

Weight:

50 - 60 lbs.

60 lbs. +

Cost:

$.10 per lb.

Over 60 lbs.
Use Wagon or Van rates

Details:

Weight from 50 - 60 lbs.
An additional charge of $.10 per lb.

* Zone 1 and 2 are listed as bike messenger rates. If a car is required the rates are the same as Zone 3.

Insurance:

Standard Insurance:

Insured for $50.00:
Unless a greater value is declared, all shipments are automatically insured for $50.00

Additional Insurance:

Cost of $2.00 per $100:
Additional insurance is available at a cost of $2.00 per $100 of value

Note: Customers must request additional insurance at the time the order is placed.

Fuel Surcharge Chart:

Average Price
(from - to)

$2.00 - $2.25

$2.25 - $2.50

$2.50 - $2.75

$2.75 - $3.00

$3.00 - $3.25

$3.25 - $3.50

$3.50 - $3.75

$3.75 - $4.00

$4.00 - $4.25

$4.25 - $4.50

$4.50 - $4.75

(%)
Fuel Surcharge

10.50%

11.00%

11.50%

12.00%

12.50%

13.00%

13.50%

14.00%

14.50%

15.00%

15.50%

Average Price
(from - to)

$4.75 - $5.00

$5.00 - $5.25

$5.25 - $5.50

$5.50 - $5.75

$5.75 - $6.00

$6.00 - $6.25

$6.25 - $6.50

$6.50 - $6.75

$6.75 - $7.00

$7.00 - $7.25

(%)
Fuel Surcharge

16.00%

16.50%

17.00%

17.50%

18.00%

18.50%

19.00%

19.50%

20.00%

20.50%

Variable fuel chart:
Due to the erratic risein the price of gasoline and our customer’s request for transparency, we have decided to disclose our variable fuel surcharge chart.

How it’s calculated:
Our fuel surcharge is calculated on a weekly basis by determining the average of the cost of a gallon of regular unleaded gasoline (USD).

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COMET MESSENGER

Customer Service

We Created this Section to Help You Out

Contact Us

Administrative Hours:

Monday - Friday
8:00 am - 5:00 pm (CST)

Courier Dispatch Hours

24 / 7 / 365

Report Service Issues:

For any service issues such as, Billing Issues, Service Issues or just to Leave Feedback

» Service Form

Employment:

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» Employment Inquiry Form

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New Account Management:

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Frequently Asked:

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